Northwest Community Credit Union believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!
Northwest Community Credit Union serves members from offices in 14 locations across Oregon.
Northwest Community Credit Union recently announced plans to pursue a merger with TwinStar Credit Union of Lacey, WA. We continue to hire for all posted positions while taking into account the needs of our combined future organization. Pending a “Yes” member vote, NWCU employees will be combined with TwinStar employees at the time of our anticipated legal merger date, which is sometime in 2023. We’re eager to take advantage of the expanded opportunities for professional development and growth that the new organization can create, together.
Teller - Full Time 35 hours/week
Wage: $17.81 - $20.04 per hour/year (dependent upon knowledge, skills, and abilities)
We provide an additional $2.00 per hour bilingual differential for those employees who are able to support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Position Primary Purpose:
Delivers uncommon care (exceptional member service) by meeting members’ needs through our sales and service culture. Recommends products and services to help members meet their financial needs and goals. Performs a variety of tasks including using a computer to process transactions, resolve member concerns, follow proper procedures to minimize errors and reduce fraud, and promote the credit union philosophy of “people helping people” and objectives.
Responsibilities:
- Greets members personally and by telephone to assist them in financial transactions and other inquiries.
- Receives, processes, and posts member financial transactions, including deposits, withdrawals, transfers, and loan payments in an accurate and efficient manner. Maintains accurate records of all transactions.
- Processes cash orders with management oversight, completes wire transactions, and check 21.
- Builds relationships with members and visitors to identify and cross-sell products and services that would meet their needs and provide financial benefit.
- Responds and resolves members’ requests, problems, and complaints, and/or directs the member to the proper person/department for assistance.
- Balances cash drawer and daily transactions. Balances vault and cash dispensers when necessary.
- Performs daily maintenance for the Credit Union's ATM program and orders cash for ATM with management oversight.
- Assists management with certifications, key assignments, and balancing the vault.
- Completes all required training. Follows all security procedures and processes, including but not limited to, BSA regulations, including completing CTR and SAR reports when applicable.
- All other duties as assigned.
Minimum Requirements:
High school diploma (GED equivalent) with previous experience in a customer service cash handling role. Demonstrated experience cross-selling products and services a plus. Must be able to build relationships with members and identify cross-sell opportunities by staying up to date on product and service offerings. Ability to multi-task and work as part of a team required. Must be proficient with computers and capable of learning multiple software programs and applicable hardware.
Benefits & Other Compensation:
Employees (and their eligible family members) are eligible to enroll in a generous benefits package including health, vision, dental, life and AD&D insurance. Employees will also receive company provided life, AD&D, and long-term disability coverage and after 60 days may participate in the company’s 401(k) retirement plan where the company matches an employee’s contributions at 150%, up to 5%, after one year of service. Additionally, employees will receive up to 11 paid holidays throughout the calendar year, a minimum of 12 days of paid time off (PTO) each calendar year, and 13 weeks of paid leave used when on an approved state or federal protected leave or in compliance with company policy.
The hired applicant will also be eligible for role specific variable compensation in accordance with the established plan documents.
Equal Opportunity Employer Veterans/Disabled